warranty administrator
service writer
Certifications
Just like parts management, investing in comprehensive training and certification for your service department is paramount. Our online courses equip your warranty administrators and service writers/advisors with the knowledge and skills to excel in their roles, exceeding customer and dealership expectations.
mike molino rv learning centre
warranty administrator
The Warranty Administrator plays a pivotal role in bridging the gap between the service department and the manufacturer's warranty team. By investing in Warranty Administrator training, you empower your team to become customer advocates and strengthen your dealership's brand reputation.
Offering five distinct certifications, the Mike Molino RV Learning Center recognizes those in the RV industry who demonstrate a comprehensive understanding of their roles and a steadfast commitment to professionalism. In collaboration with the Ohio State University’s Center for Education and Training for Employment, the Learning Center has developed these certifications, along with the accompanying policies, requirements, competency profiles, and instructional materials for RV service, parts, and warranty professionals.
We invite you to explore these certification programs and seize the opportunity to elevate your career, contribute to your dealership’s success, and uphold the high standards of the RV industry.
service writer/advisor
Develop the communication and organizational skills needed to excel. Learn to bridge the gap between customers and technicians, master appointment scheduling and workflow, and collaborate seamlessly across departments. This program provides a strong foundation for success and prepares you for professional certification. Become an indispensable part of the RV service experience and launch your career as a top-performing Service Writer/Advisor!