Walkthrough Coordinator

The Walkthrough Coordinator is typically responsible for conducting comprehensive walkthroughs of recreational vehicles with current customers or new owners. Their role involves guiding customers through the various features, systems, and operations of the RV to ensure they have a thorough understanding of its functionalities.

Here are some specific tasks that an RV walkthrough coordinator may perform:

Orientation: They provide an orientation to the new owners, acquainting them with the layout and components of the RV. This may include explaining the location and function of important features such as electrical systems, water and plumbing systems, heating and cooling systems, appliances, safety equipment, and entertainment systems.

Demonstrations: The Walkthrough Coordinator demonstrates how to operate different systems within the RV. This could involve showing the proper use of the generator, explaining the propane system, demonstrating how to operate slide-outs or awnings, showcasing the various controls and switches, and explaining how to set up and break down the RV at campsites.

Troubleshooting: If any issues or questions arise during the walkthrough, the coordinator assists in troubleshooting and resolving them. They may explain common problems that RV owners encounter and provide tips or solutions to address them.

Safety Instructions: The Walkthrough Coordinator ensures that customers understand important safety protocols and guidelines for operating and maintaining the RV. This may involve discussing proper weight distribution, tire maintenance, towing procedures, fire safety measures, and other crucial safety considerations.

Documentation and Paperwork: They may assist with completing necessary paperwork related to the RV purchase, warranty registration, and any additional documentation required by the dealership or manufacturer.

Qualifications and Skills: The Walkthrough Coordinator should possess exceptional communication skills, enabling the effective conveyance of complex RV functionalities to customers. A proficiency in troubleshooting common RV issues is crucial, accompanied by the ability to provide practical solutions and tips. The role requires a strong customer service orientation, ensuring a positive ownership experience for RV owners. Familiarity with various RV systems and components is essential, as is the capacity to adapt to new RV technologies and updates.