Administrative Assistant

The Administrative Assistant provides essential support to the administrative and operational functions of an RV dealership or Service Center. Their role is diverse and includes various tasks related to office management and customer service. The administrative assistant plays a vital role in maintaining an organized and efficient office environment, providing customer support, and assisting with administrative tasks to facilitate the smooth operation of the dealership. Their attention to detail and strong organizational skills contribute to overall office efficiency and customer satisfaction.

Here are typical responsibilities of an administrative assistant:

Customer Service: Greet customers, answer inquiries, and provide assistance to visitors or callers seeking information about RVs, services, or dealership policies.

Data Entry: Accurately enter and update customer information, sales records, and other data into computer systems or databases.

Appointment Scheduling: Schedule appointments for customers who wish to view RVs or consult with sales representatives.

Communication: Assist in managing communication within the office and between departments, including phone calls, emails, and written correspondence.

Filing and Record Keeping: Maintain organized records and files, including customer records, sales contracts, and dealership documentation.

Office Supplies: Monitor and manage office supplies, ordering and restocking items as needed to ensure smooth operations.

Clerical Support: Provide general clerical support such as photocopying, faxing, scanning, and organizing documents.

Assist Sales Team: Assist sales representatives with administrative tasks related to sales transactions, including preparing paperwork and processing documents.

Appointment Reminders: Contact customers to remind them of scheduled appointments or service visits.

Customer Follow-Up: Conduct follow-up calls or emails to gather feedback from customers and ensure their satisfaction with RV purchases or services.

Database Maintenance: Maintain and update customer databases, ensuring that contact information and records are accurate and current.

Incoming Mail and Email: Sort and distribute incoming mail and emails to the appropriate departments or individuals.

Assist with Events: Provide support for dealership events, such as RV shows, open houses, or customer appreciation events.

Support for Office Manager: Assist the office manager or supervisor with various tasks, as needed, to ensure the smooth operation of the office.

Technology Assistance: Provide basic technical assistance to staff members, such as helping with computer issues or troubleshooting office equipment.

Vendor Relations: Communicate with office supply vendors and service providers, assisting with procurement and payment processing.

Document Preparation: Prepare various documents, reports, or correspondence as requested by management or other team members.

Inventory Support: Assist with inventory-related tasks, such as updating inventory records and coordinating with the sales team.

Compliance: Ensure compliance with office policies, procedures, and dealership standards.